Last Updated 8/25/2021
Thank you for your purchase with LMH Custom Teas & Herbs LLC. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or exchange. Please see below for more information on our return policy.
All items eligible for returns must be postmarked within 7 days of package delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.
After receiving an RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address.
LMH Custom Teas & Herbs
Spindale, NC, 28139
Please note, you will be responsible for all return shipping charges. We Strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 14 days from to receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your bank statement, depending on your financial institution these times may vary. We will notify you by email when your return has been processed
The following items cannot be returned:
- Loose Leaf Teas & Other Food Items
- Opened Body Care and Hygiene products
- Products that have been opened and used such as cleaners, essential oil roller bottles etc.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
- Follow instructions carefully on the return guidelines document and check your e-mails regularly and respond promptly to ensure swift processing times
- If no response is received from customer after 3 attempts to contact within the 14 day processing window, after receipt of return form; return/refund/store credit request will be denied
- Opened items or food products will be refunded in the form of store credit via gift card
- We are not responsible for damages incurred through improper handling of products during shipping, product retrieval, or through improper use of products
- Return form must be completed within 7 days of package delivery for processing of return or store credit
- Proof of faulty product must be provided through proper written and visual documentation for request to begin processing
If you have any questions concerning our return policy, please contact us at: